What is Zendesk?
Zendesk is a well-known CRM software that helps business owners in boosting their growth and making customer service better. It helps in keeping your business synchronized. Customers want to get customer support anytime therefore Zendesk helps owners in meeting all their business needs. It provides sophisticated seamless support that flows through all channels.
- Have centralized support, sale, and general inquiries
- Automatically create file requests and email into groups
- Have branded knowledge base for staff, customers, and users
- Can be used with a large number of apps like Shopify, Xero, Trustpilot
- Customer satisfaction surveys and powerful reporting
- To get training on Zendesk, admins and agents need to commit time
- The technical setup is required
- Expensive for those who want to use all features.
Features of Zendesk
Ticketing System: It is known as the core of customer support. For giving the great experience to your customers it is the first step as well as it is known as the hub to all the questions, concerns, and request of customers. Whether customer tries to reach you through email, chat, phone, or mobile this software creates a ticket. After the customer has registered their complaint, they receive a notification that their query has reached customer support. We also offer tools like routing, CSAT rating, time tracking to ensure that the query of the customer is not being missed by agents.
Messaging: Messaging and live chat software help you in enhancing customer service. With the help of this, you can meet the customers where they are as customers expect great services from the businesses. Messaging makes it easy for you to stay in touch as it offers personalized connections. With the help of Zendesk, you can add the option of a chat box to your website.
Voice: Zendesk offers voice integrated software and it helps you to speak directly with your customers. It offers personalized solution to complex issues. This software is known as Zendesk Talk. In the era of dms, emails, and texts, sometime talking to a customer agent can help you in providing a fast solution to all your problems.